Privacy Policy
Effective January 26, 2026
Golden Companions (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you interact with our website, advertisements, lead forms, text messaging services, or other communications (collectively, the “Services”).
Information We Collect
We collect the following information when you use our Services:
Contact Information
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Name
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Email address
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Phone number
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ZIP code (if provided)
Inquiry & Care-Related Information (Non-Medical)
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Relationship to the individual needing care
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Type of care requested
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Hours or level of care needed
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Desired start timeframe
Important: We do not collect medical records or protected health information (PHI) through our website, advertisements, or lead forms.
SMS-Specific Information
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When you opt in to receive SMS messages from Golden Companions, we may collect:
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Your mobile phone number
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Your name (if provided)
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Any information you provide in message responses
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Message delivery and interaction data (timestamps, delivery status, etc.)
Automatically Collected Information
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IP address
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Browser type
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Pages visited
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Interaction with ads or forms
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Cookies and tracking technologies (e.g., Google Ads, Google Analytics)
How We Collect Your Information
We collect information directly from you when:
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You submit a web form or Google Lead Form
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You call or text our phone number
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You interact with our advertisements
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You communicate with us via email or SMS
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You opt in through a registration, inquiry, or scheduling form
How We Use Your Information
We use your information to:
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Respond to inquiries about our services
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Assess care needs and service availability
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Provide quotes or care options
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Coordinate caregiver placement
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Communicate with you via phone, email, or SMS
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Send appointment reminders or service-related updates
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Improve our services, marketing, and website performance
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Analyze message delivery and engagement data
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Analyze message delivery and engagement data
SMS Use
SMS data is used to:
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Send transactional or service-related messages
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Respond to inquiries or support requests
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Send promotional or marketing messages only with prior consent
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Improve communication effectiveness
Call Recording & Text Messaging Disclosure
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Phone calls may be recorded for quality assurance and training purposes.
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By providing your phone number, you consent to receive calls and text messages related to your inquiry.
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Message and data rates may apply.
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You may opt out of SMS communications at any time by replying “STOP.”
Sharing Your Information
We do not sell your personal information.
We may share your information only in the following limited circumstances:
Service Providers
We may share information with trusted third-party providers that help us operate our business, including:
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CRM and customer support platforms
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SMS gateway providers
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Phone carriers
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Call tracking services
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Analytics and marketing platforms
These providers are contractually required to use your information only to provide services to Golden Companions and to keep it secure.
Legal Requirements
We may disclose information if required by law or if we believe disclosure is necessary to comply with legal obligations or protect our rights.
Your Choices & Rights
You have the right to:
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Opt out of marketing emails using unsubscribe links
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Opt out of SMS messages by replying “STOP”
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Request access to your personal information
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Request correction or deletion of your information (subject to legal obligations)
To make a request, contact us at: info@goldencompanions.com
Data Security & Retention
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
Information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
No system can be guaranteed 100% secure.
Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. Material changes to SMS practices may be communicated via SMS.
Your continued use of our Services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Phone
305-239-7483
Your Acceptance of This Policy
By using our Services, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, please do not use our Services.